Returns & Exchanges
Please expect delivery delays, as we navigate this time. May you all keep well and safe in this time.
As a business, working collaboratively with emerging and independent brands and designers, The Sustainable Wardrobe accepts returns on garments and items within 10 days from date of order.
Returns are accepted on the condition the item has not been worn, washed, marked, damaged or altered in any form. Ensure, tags are intact and attached to the garment or item. We do hope you’ve made a considered choice, however, should you need to exchange or return your purchase, please contact us within 3 days of receiving your order here:
Returning your item to T.S.W.
Postage costs are payable by the customer, and product must be returned within 10 days ( Australia + NZ orders) and within 14 days for all International Orders, once return request has been accepted and approved by T.S.W. The Sustainable Wardrobe is not responsible for loss or damage of products during transit.
Please post all returns and exchanges, folded and packaged with care to:
THE SUSTAINABLE WARDROBE
361 Darling Street, Balmain, 2041, NSW, Australia
We are committed to minimising our environmental footprint and for this reason your order will be packed with care into a home compostable post bag, or recyclable parcel. The Sustainable Wardrobe takes care to thoroughly check all garments and items prior to posting.
T.S.W. works with Sendle, which allows us to offset our shipping emissions. We have a goal to be carbon neutral by 2021. Your order will be processed as soon as possible and may take up to 10-14 business days for you to receive it. Your product will be sent with a tracking number and door-door delivery, your tracking number will be emailed to you once your order has been collected for shipment.
Orders within Australia & NZ